Terms of Service

1) Services

TechFixAfterSix provides remote IT support sessions for consumers and small businesses. Service scope is based on the selected booking type and time window.

2) Payment & Booking

• Payment is due at booking unless otherwise stated.
• Appointments are confirmed after successful booking/payment.
• If additional time/work is needed, approval is requested before continuing.

3) Cancellations & Refunds

• Cancel at least 1 calendar day before your appointment for a full refund.
• Cancellations with less than 1 day notice and no-shows are non-refundable.
• Once session work begins, a $25 service fee is non-refundable.
• If work cannot proceed due to factors outside our control (no internet, device won't power on, missing credentials/access), one reschedule may be offered at no charge.

4) Remote Access & Security

• You must be present (or have authorized access) during the session.
• You control remote access and may end the session at any time.
• You are responsible for maintaining backups of important files.

5) Limitations

TechFixAfterSix is not liable for pre-existing hardware defects, third-party outages, unsupported software behavior, or data loss resulting from prior malware/hardware failure. No guarantee is made that every issue can be fully resolved in one session.

6) Contact

Email: support@techfixaftersix.com